Western journalists have used sting operations to ‘expose’ data theft and security hazards in these companies. No matter what the reason or provocation, India’s BPO sector has been receiving a lot of bad press in recent times. The representative body of the BPO sector, NASSCOM, has been quick to defend the sector and its practices vehemently. On balance, it does appear as if NASSCOM has a strong case. The slave labour charge is indeed a publicity gimmick because companies all over the world now routinely monitor employees as data theft can be a life or death issue, literally so. In any case, all employees offer their services voluntarily and have no obligations to remain employees whether they like it or not.
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Source:- IIPM Editorial, 2006
