Anew outsourcing wave has hit the telecom sector in India and all eyes are now on IBM. Most major telecom operators have
partnered with or are planning to partner IBM to secure operational efficiencies. Bharti Airtel was the first to hook up with Big Blue, followed more recently by Aditya Birla Group’s Idea Cellular. Now, IBM is also talking to Reliance Communications & Vodafone (Hutchison Essar), the other big players who are looking to hook up with the IT major.
The ten year deal with Idea is expected to draw in a quantum of business pegged at around $600 to $800 million. Says Rajat Mukarji, Head- Corporate Affairs, Idea Cellular, “The pact with IBM will enable Idea meet the needs of its 14 million current subscribers & future growth through supporting end-to-end transformation of business critical processes including billing, revenue assurance & credit collection, subscriber management, business intelligence, fraud management, customer relationship management, e-billing & payment, and customer self-care.”
partnered with or are planning to partner IBM to secure operational efficiencies. Bharti Airtel was the first to hook up with Big Blue, followed more recently by Aditya Birla Group’s Idea Cellular. Now, IBM is also talking to Reliance Communications & Vodafone (Hutchison Essar), the other big players who are looking to hook up with the IT major.The ten year deal with Idea is expected to draw in a quantum of business pegged at around $600 to $800 million. Says Rajat Mukarji, Head- Corporate Affairs, Idea Cellular, “The pact with IBM will enable Idea meet the needs of its 14 million current subscribers & future growth through supporting end-to-end transformation of business critical processes including billing, revenue assurance & credit collection, subscriber management, business intelligence, fraud management, customer relationship management, e-billing & payment, and customer self-care.”
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Source:- IIPM Editorial, 2006
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